Privacy Policy

Last updated: 15/01/2025

At Matchstick Films, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, services, or products.

By engaging with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or submit any personal data to us.

1. Information We Collect

We collect personal information when you:

  • Visit our website

  • Request a quote or more information

  • Book services or make a purchase

  • Contact us via email or other means

The types of data we collect include:

  • Personal Information: Name, email address, phone number, company name (if applicable), and billing details.

  • Usage Data: Information such as IP address, browser type, device type, and interaction with our website and services (e.g., pages visited, time spent, etc.).

  • Content: Any media, video footage, or files you provide to us in the course of working with us.

2. How We Use Your Data

We may use your personal data for the following purposes:

  • To Provide Services: To deliver the video production services you've requested, including producing, editing, and delivering your content.

  • To Communicate with You: To contact you with updates, quotes, invoices, and other necessary communications.

  • For Business Operations: To improve our services, conduct business analytics, or handle administrative tasks.

  • For Legal Compliance: To comply with legal obligations and protect our rights, such as invoicing or handling disputes.

3. Sharing Your Data

We will not sell or rent your personal data to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers (such as payment processors, cloud storage services, and email providers) to assist in providing our services.

  • Legal Obligations: We may disclose your data if required by law or in response to valid legal requests, such as court orders or governmental inquiries.

4. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

5. Data Security

We take reasonable measures to protect your personal data from loss, misuse, or unauthorised access. This includes using encryption and secure data storage practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the data protection laws in the UK and the EU, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the data we hold about you.

  • Correction: You have the right to request that we correct any inaccuracies in the data we hold.

  • Deletion: You can request that we delete your personal data, subject to certain conditions.

  • Restriction: You can request that we restrict the processing of your data under specific circumstances.

  • Portability: You may request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service provider.

  • Objection: You can object to the processing of your data for direct marketing purposes or if we are relying on legitimate interests as the basis for processing.

To exercise these rights, please contact us using the contact details provided below.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and ensure the functionality of our services. You can control the use of cookies through your browser settings. For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing them with any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last updated" date. We recommend that you review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch with us:

  • Email: Hello@matchstickfilms.co.uk

  • Phone: 07955279994

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